Associate Relationship Manager-LAP
Job Description
Job Requirements
Job Title – Associate Relationship Manager-LAP
Business Unit – Rural Banking
Job Purpose
The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
Roles & Responsibilities
- Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
- Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer
- Spearhead mapping of detailed household needs based on direct customer interactions
- Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency
- Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams
- Coordinate with operations officer to ensure timely and accurate data entry
- Ensure compliance as per the bank requirements
- Recommend process changes in order to improve service efficiency and quality across the branch network
- Provide support for implementation of livelihood advancement and community development initiatives.
Key Success Metrics
Customer Acquisition targets, Cross sell targets
Educational Qualifications
Graduate-BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate.
Experience
0-2 Years in NBFCs/Banking.