Customer Experience Project Management – Operations, Shopee

• Initiate, lead, and oversee the execution of major CX projects including but not limited to listing improvement, payment solutions, fulfillment improvement, and after-sales services
• Review and make solid improvement recommendations based on sound analysis, critical thought, business intuition, and commercial judgment
• Create an effective system to evaluate the success of any adjustments made within the organization
• Coordinate with MKT/ BD/ BI/ Product team to perform data analysis, market research to generate key insight for strategy development
• Align directions with Management and related functions on topics being solved
• Create presentations and updates for internal/ management meetings

Requirements

• Relevant work experience in Tech/ Operations/ Consulting/ Ecommerce or relevant industries
• Strong analytical thinking and data analysis skills for insight and problem-solving (data-based decision-making)
• Strong stakeholder management skills
• Be opened, flexible and enjoyed fast-paced environment
• Good at writing and presentation in both Vietnamese and English