Vendor (Restaurant) Account Manger

hungerhub is a foodtech startup that was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces. We are on a mission to revolutionize the catering world. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients… and their employees.

P.S. We are a remote-first company, however, we do have a physical office space that you can work out of any time you like. As a team we meet at the office to work together on occasion and usually follow our voluntary work-from-office days with some social fun… and of course, we order complimentary lunches on our app platform at the office for anyone working from there.

With our commitment to excellent customer service and seamless ordering processes, hungerhub is quickly becoming Canada’s #1 office meal delivery solution and has been named one of Canada’s fastest-growing companies by the Globe & Mail for 3 years running!

Position Overview

As we continue to grow, we are looking to add a Vendor Account Manager to our team. This will be a dynamic role responsible for managing our relationship with our vendors and optimizing their offerings. In this role, you will be responsible for onboarding vendors onto our platform, optimizing their menus and offerings and managing our relationship with our external vendors. You will also be responsible for working with other departments to ensure overall success.

As the Vendor Account Manager, you will be instrumental in maximizing our vendor partner satisfaction. You will be part of a small(but strong) team and will have a direct impact on our company’s success. You will also have the opportunity to work cross-functionally with multiple departments.

Responsibilities

Vendor onboarding

• Work with others in department to prioritize vendor onboarding (we have a long waitlist of restaurants looking to join our platform, and prioritization is key).
• Conducting onboarding calls with vendors, walking them through the platform and answering questions as needed
• Ensuring vendor accounts are set up correctly and the client is maximizing their usage
• Collaborating with the vendor on optimizing their existing offering to fit our client needs with a consultative approach.

Vendor satisfaction

• Conducting regular check-ins with vendors to highlight successes, and find opportunities to improve their success on our platform
• Respond to escalated vendor inquiries from the customer support team and troubleshoot as needed

Other Responsibilities

• Communicating with client success & operations departments to ensure alignment across the organization
• Sharing success with all departments and troubleshooting any issues

Qualifications

To be successful in this role, it’s important to have, at minimum, proven experience in Account Management, or Customer Service, or have had extensive managerial duties in the restaurant industry.

To be a successful member of our team it’s also important to have:

• Passion for the food industry and a deep appreciation for exceptional customer service and relationship-building.
• Strong negotiation and persuasive skills with the ability to articulate value propositions effectively.
• Excellent interpersonal and communication skills to establish and maintain relationships.
• Self-motivated and target-driven, with the ability to work independently and manage time effectively.
• Demonstrated ability to thrive in a fast-paced, startup environment.
• Familiarity with the food delivery market, and catering industry and an understanding of local restaurant dynamics is a plus.
• Proficiency in using CRM software and other organizational tools.

Benefits And Perks

• Competitive salary with performance-based incentives.
• Company-wide health benefits.
• Opportunity to make a significant impact on the growth and success of a dynamic startup.
• A collaborative work environment that encourages new ideas and innovation.
• Growth and career development opportunities as the company expands.
• Remote work with the potential for flexible working hours.

Core Values

We are customer-obsessed – We aim to bring the best experience for our clients and partners and have their interests in mind when we craft solutions to solve their problems.

We always think big – We’re transforming a largely offline industry and we’re changing the way companies eat. We take risks, we’re creative and have global ambitions for our products and services.

We never say “It’s not my job” – We take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn and grow by doing so.

We solve problems – We care deeply about getting to the root cause of an issue and we do our best to resolve it as quickly as we can using both intuition and data.

We deliver results – We take full ownership of the tasks at hand. We’re accountable and we let others know if we’re off track. Results matter.