Remote Associate Agent – Customer Experience | WFH

Company Overview

Established in 2006, our company has transformed from a modest startup to the leading online platform for photo and videography rentals across the United States. We pride ourselves on nurturing a corporate environment that prioritizes empathy and reflects the individuality of our team members. We invite you to be a part of our journey as a Customer Experience Associate Agent!

Position Summary

In the role of Customer Experience Associate Agent, you will be pivotal in establishing a friendly and supportive atmosphere for our clientele. You will uphold our core value of “Wondrous Hospitality through Deep-Rooted Trust” by communicating with customers using various channels, including email, phone, and live chat. Your talent for connecting with individuals and creatively resolving issues will be key in ensuring a remarkable experience for our customers.

Key Responsibilities

• Interact with customers via phone, email, and live chat to deliver outstanding support and service.
• Modify orders accurately while comprehending order and shipment-related information.
• Respond to incoming inquiries promptly and handle them with efficiency.
• Be the initial contact for clients, leaving a lasting impression of our dedication to exceptional service.
• Adapt to varying aspects of the role to guarantee a smooth experience for our clientele.
• Embrace a hybrid work model, balancing both in-office and remote responsibilities while representing our brand with professionalism.

Required Skills

• Exceptional verbal communication abilities and a positive online demeanor.
• Eagerness to learn and grow from various experiences, including challenges.
• Proficiency in learning and navigating internal digital systems.
• Willingness to collaborate within a cohesive team that upholds high standards of excellence.
• Capability to perform under pressure and meet deadlines efficiently.
• Strong attention to detail along with the ability to sustain focus during repetitive tasks.
• Dependability and punctuality.

Company Culture And Values

We promote a dynamic and inclusive work environment where every team member’s input is valued. Our culture is rooted in empathy, and we endeavor to create an atmosphere where individuality shines.

Career Growth Opportunities

This position offers a unique opportunity for professional development. By joining our team, you will enhance your customer service abilities while contributing to an organization that prioritizes continuous improvement.

Compensation And Benefits

• Starting pay: $20/hour
• Comprehensive health, dental, and vision insurance
• Paid vacation and sick leave
• 401(k) plan with company matching
• Casual work environment
• Monday – Friday work schedule with paid lunch breaks
• Daily hours may vary based on operational needs

If you are motivated to deliver exceptional customer service and are eager to become part of a vibrant team, we would be thrilled to hear from you! Join us in crafting unforgettable experiences for our customers.

Employment Type: Full-Time