Operations Support Manager

Restaurants will always be the heart of our business. Here at Ampler we strive to be a best-in-class Franchisee by following BKC visions. This multi-unit Operations Support Manager role leads through team management, training, development and support. The Support Manager delivers results by coaching and leading with a focus on Ampler Core Values, Vision and Mission.

Duties & Responsibilities

• Ensure highest levels of training standards in all Restaurants.
• Execute all certifications for managers in training.
• Identifying training gaps and compose/execute plans with clear objectives, outcomes and follow up.
• Support New Restaurant Openings for first 45 days in assigned area.
• Support Director of Operations by identifying ways to improve their business.
• Conduct Monthly Training classes to improve expectations.
• Manage ServSafe certifications for assigned area.
• Participate in “Train the Trainer” for new LTO rollouts.
• Provide feedback to Shift Managers, Assistant Managers, and General Managers for on Development Plan Progress
• Enforce and uphold all of Burger King brand standards, such as: brand operations, food safety, restaurant cleanliness, etc.
• Ensure Restaurant Excellence Visits (REV) plans and performance improves.
• Conduct Mock REV on all locations prior to official visits.
• Help drive improvements in operations metrics such as: Speed of Service (SOS), All Complaints Ratio (ACR), Training, and Retention
• Responsible for ensuring that results are achieved the right way with integrity.
• Reports directly to the Director of Operations Support.

Qualifications

• Required to live within assigned area.
• Ability to travel 25-50% by car.
• High School Diploma
• Previous multi-unit Training experience required, minimum 2 years required.
• Proficient in a variety of technology systems, mainly Microsoft Office (Word, Excel, Power Point) and able to adapt to new systems quickly.
• Two Years or more experience in quick service or fast casual preferred.

Benefits

• Health, Dental, Vision plans available after 60 days
• Car and phone allowance
• Company Cell Phone available (if desired)
• Paid Vacation
• 401k with Company match up to 5%

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