Remote Healthcare Scheduling Specialist | Patient Focused WFH

Job Overview

Are you dedicated to enhancing patient experiences and improving healthcare accessibility? Join our esteemed organization, recognized for its commitment to compassionate patient care. We are seeking a Healthcare Patient Scheduling Specialist to deliver exceptional support to patients and healthcare professionals in this full-time remote position, contributing to a dynamic, community-oriented team.

Key Responsibilities

• Provide empathetic and professional support to patients via telephone.
• Manage inbound calls, ensuring patients feel valued and understood.
• Utilize problem-solving abilities to address and resolve concerns effectively.
• Conduct outbound calls to facilitate appointment scheduling, follow-ups, and patient outreach initiatives.
• Collaborate with a proactive call center team to enhance overall patient engagement.
• Triage patient inquiries, directing them to the appropriate department or provider efficiently.
• Leverage knowledge of commercial health insurance and pertinent medical terminology.
• Maintain HIPAA compliance, safeguarding patient information.

Required Skills

• Minimum of one year of experience in a customer service or medical office environment.
• Acquaintance with medical office operations, scheduling, and patient communication protocols.
• Proficiency in MS Office, databases, and electronic health record (EHR) systems.
• Strong multitasking capabilities with adeptness in navigating multiple systems.
• Exceptional verbal and written communication skills with a patient-first mindset.
• Understanding of various insurance types, including commercial, Medicare, and Medicaid.
• Experience with AthenaHealth systems is preferred but not mandatory.

Qualifications

• A strong foundation in customer service principles and medical office procedures.
• Ability to work collaboratively in a fast-paced setting while upholding a positive attitude.

Career Growth Opportunities

Seize the opportunity to advance in a company that prioritizes professional development and nurtures career growth.

Company Culture And Values

Become part of a collaborative and fast-paced team that cherishes your contributions and fosters a culture of empathy and support.

Compensation And Benefits

• Salary: \(21.00 – \)30.00 per hour
• Comprehensive benefits package available after just 90 days.
• Flexible scheduling options for 8-hour shifts.

If you are a quick learner with a positive demeanor, eager to thrive in a dynamic environment, we encourage you to apply today and help us enhance the patient experience.

Employment Type: Full-Time