Product Operations Associate

At Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.

Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours!

? About Us

We are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.

We’re backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero.

? What We’re Building

We’re building the world’s first software platform for construction permitting — for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.

We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!

??? The Role

We’re looking for a Product Operations Associate to configure customer-facing workflows and manage user feedback. Ideal candidates should have a baseline of technical expertise and have a strong sense of prioritization managing several projects. This role will report to the Head of Product.

• Liaise between internal teams, work with operations and engineering to triage short term product issues and influence long term OKRs and roadmap
• Gather and synthesize customer feedback on new product initiatives to inform the Engineering and Design teams
• Monitor and escalate operational risks across product operations, proactively identifying opportunities for process improvements
• Document and train internal teams on new feature releases, communicate product updates to customers
• Use no-code tools to build customer-facing experiences and process automations

? Who You Are

• 2-3 years experience in Product Operations or 4-5 years experience as a CSM or Implementation Specialist
• Strong operational and project management skills, with experience in managing multiple tasks and projects simultaneously
• Ability to work effectively in cross-functional teams and influence stakeholders at all levels
• Comfortable solving ambiguous problems and seeking simple solutions

? Nice To Have

• Baseline understanding of and experience with SQL