IT Infrastructure Manager

Role Summary

As the Infrastructure Manager for Intellivo, you will lead a team responsible maintaining, designing, and implementing technology solutions for application, network, server and desktop infrastructure across multiple environments.

Location

Onsite: Memphis, TN

Responsibilities

• Leads and manages IT Infrastructure team including Help Desk (both outsourced and in house resources), Desktop, Database, and Network Systems Administration staff.
• Leads/supports cross-functional projects as required.
• Partners with the IT Solutions and Security Manager to ensure the security of corporate IT systems and data using best-known methods, tools, and security principles.
• Works with all departments to monitor the effectiveness of all IT software, hardware, and services, proposing changes in support of business goals and employee enablement.
• Reviews IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings.
• Applies root cause analysis and good problem-solving techniques when issues arise to ensure permanent resolution.
• Monitors JIRA service desk and assigns out tickets accordingly
• Maintains technical skills and stays current on emerging technology trends.
• Contributes to the identification and achievement of operational metrics for the IT department.
• Ensures organization is prepared for changes in major software, hardware and IT services.
• Assists team with troubleshooting complex technical support requests and provide technical direction when needed.
• Participates in monthly IT department meetings, weekly Change Management meetings, and other meetings as required.

Why work for Intellivo?

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Generous Paid Time Off
• And More!

Qualifications

• Bachelor’s degree in an IT related field
• 7 years of relevant hands-on technical experience
• Demonstrated success in IT project management
• 3-5 years’ experience leading IT function and team members with diverse skillsets
• Windows Server Administration
• Azure Administration
• Network Administration
• O365 Administration
• Experience with disaster recovery methodologies and tools
• Solid written and verbal communication skills
• Collaborative team player
• Benefit Recovery Group has been renamed Intellivo.