Tier 1 Support Technician

While this is a fully remote position, candidates are required to work in the Pacific Time Zone and may need to travel to our Sacramento office occasionally for on-site support as needed.

You: An up-and-coming technology guru with 2+ years support experience and a passion for helping your colleagues resolve their technical barriers to become the most effective advocates for PLF’s mission. In addition, you are dedicated to mastering all our technology software to elevate your colleagues’ ability to use them efficiently and effectively. More importantly, you are customer-focused and thrive on getting the best possible outcome for your colleagues, with the added interest in teaching technological concepts to your fellow staff.

Them: Bureaucrats, city councils, mayors, governors, and federal agencies stripping Americans of their rights every day. There’s a lot of government overreach out there, and it’s backed by seemingly endless resources. But fortunately, like all lumbering giants, abusive government is most vulnerable when countered by individuals who act strategically and nimbly, take calculated risks, have each other’s backs, and are confident in, and passionate for, the cause—the very sort of swashbucklers we employ in spades here at PLF.

Us: We fight back. Pacific Legal Foundation is the nation’s first and most successful public interest law firm dedicated to vindicating individual liberty. PLF has an unmatched record in the United States Supreme Court, with 18 victories out of 20 cases litigated at the Court. We also have nearly 200 hundred active cases across the nation.

We are a next-generation public interest law firm. What does “next generation” mean for a legal nonprofit? It means we aren’t interested in doing the same thing as everyone else. We aspire to be the best player in a constantly changing game.

Getting down to brass tacks, your specific job duties likely will include:

• Being the first set of eyes on every ticket that arrives at our helpdesk system.
• Providing first-level (Tier 1) technical support to internal staff members.
• Ability to know when to escalate issues to (Tier 2) support.
• Setting up devices and installing applications for new employees.
• Helped manage the inventory of PLF’s equipment and licenses.
• Assisting in new-hire onboarding with technology walk-throughs for new staff.
• Delivering instructional webinars and workshops on IT-related applications.

This Role Is Ideal For Someone With

• An incredibly strong customer service mentality.
• A sharp attention to detail.
• Understanding and supporting the organization’s mission and vision for individual liberty.
• 2+ years of helpdesk or technology support experience.
• Prior support experience with both Windows and MacOS systems.
• Experience with Microsoft 365 (Outlook, Word, Excel, Teams and OneDrive). RingCentral, Zoom, Adobe Creative Suite, Salesforce and Asana is a plus—but not required.
• Awareness and understanding of current cyber security threats
• Willingness to earn IT certifications
• Experience and comfort in presenting new technological concepts to small and large groups of varying skill levels (highly preferred, but not required).

This role reports directly to the IT Manager and will work closely with the entire IT Team. In addition to our semi-annual company retreats, you can expect to travel approximately 15% of the year to our Sacramento, CA, and Arlington, VA, offices.

GENERAL INFORMATION

Pacific Legal Foundation identifies and litigates important legal issues to set landmark precedents that benefit Americans nationwide. Using strategic and principled litigation, communications, and research, we battle for freedom in the nation’s courts and the court of public opinion.

As a national nonprofit organization, PLF has brick-and-mortar offices in Sacramento, CA; Arlington, VA; and Palm Beach Gardens, FL, although approximately half of the staff work from home offices across the country.

To Apply

Qualified candidates should submit the following application materials:

• Your resume.
• A cover letter explaining why PLF is the place for you, why you want to fight for liberty, and what distinguishes you from typical applicants (not required, but encouraged).

This is a full-time, permanent position. PLF is committed to recruiting and retaining the highest-quality talent available nationwide, and we offer a total compensation package that includes a competitive salary, medical and dental insurance, and employer-paid retirement savings. We take work-life balance seriously through our generous paid leave and flextime policies. We have a flexible, collaborative, positive, and collegial work environment. We take pride in investing in your future and encourage internal advancement. PLF is the place for someone principled, tenacious, and determined to succeed in positively shaping the future of our country and restoring real limits on government power. Join us.