Patient Account Representative – Customer Service

Starting Pay – $20.17 to $25.21 (Based on Experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications

• Minimum of an Associates degree in a Business-related field or equivalent experience required
• Excellent computer skills required
• Medical background preferred
• Medical terminology experience preferred
• Strong understanding of business and accounting concepts

Job Responsibilities

• Answers incoming phone calls from patients.
• Answers questions regarding billing and insurance.
• Establishes payment arrangements while adhering to OMC guidelines.
• Updates demographic information.
• Updates insurance records and files claims as necessary.
• Itemizes patient accounts upon request.
• Documents conversations and events at the account level.
• Documents and forwards billing issues to Coding Team for review. Follows-up as needed.
• Documents patient care inputs to Patient Relations department for review. Follows-up as needed.
• From insurance companies
• Answers questions regarding CPT and ICD10 coding.
• Sends out claim forms as necessary.
• Sends additional documentation for claims as necessary from other internal and external customers.
• Collections
• Monitors Aged Trial Balance through use of Credit and Collections Module.
• Reviews accounts for increase in payments.
• Routes delinquent accounts to 1st Party TAG
• Routes accounts to Collection placement as necessary.
• Working knowledge of collections procedures and FDCPA laws.
• Reviews account credit balances for errors and overpayments. Issues refunds.
• Assists in development and implementation of procedures.
• Attends education and training seminars.
• Sends patient portal invites and new username requests as patient’s request.
• Answers patient calls regarding patient portal.
• Other duties as assigned.