information technology (IT) consultant
Job Description
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Telecommunications industry
- Consulting firm
- Software company
- Information technology (IT) infrastructure
Responsibilities
Tasks
- Confer with clients to identify requirements
- Document technical requirements to ensure that products, processes and solutions meet business requirements
- Design, develop and implement information systems business solutions
- Provide advice on information systems strategy, policy, management and service delivery
- Consult with clients after sale to provide ongoing support
- Execute and document results of software application tests and information and telecommunication systems tests
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
- BMC Remedy
- Information Technology Infrastructure Library (ITIL)
- Internet
- HTML editing software
- Database software
- Spreadsheet
- MS Office
- MS Windows
- SQL
- MS Outlook
- MS SQL Server
- SAS
- Desktop applications
Area of work experience
- Project implementation
- Information technology (IT) service delivery
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Ability to work independently
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Flexibility
- Analytical
- Proactive
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Commission
- Group insurance benefits
- Life insurance
Other Benefits
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Supports newcomers and/or refugees with foreign credential recognition