Patient Care Coordinator, 1st Shift 32 hours, Behavioral Health Services

Patient Care Coordinator Benefits Summary

• Medical/Dental/Vision
• Health Savings Account or Flexible Spending Account
• Pharmacy Plan
• 401K Plan with Eligible Employer Contribution
• Basic & Supplemental Life Insurance
• Short- & Long-Term Disability
• Accident & Critical Illness Coverage
• 401K Plan with Eligible Employer Contribution
• Vacation Time
• Sick Days
• Paid Holidays
• Education Reimbursement
• Pet Insurance
• Additional Benefits

Patient Care Coordinator Summary

As the Patient Care Coordinator, you will be a vital member of a dynamic team responsible for…

In conjunction with the Director of Behavioral Health Services (BHS) and the BHS Nurse Navigator, the Patient Care Coordinator (PCC) oversees the processes associated with the clerical and clinical aspects of patient care throughout the continuum of services within the department. Under the direction of the Director and/or RN Navigator, the PCC demonstrates knowledge and skills necessary to assist clerical staff and clinicians with patient-care-related objectives. The duties of the PCC also include competency to be able to fulfill the role of Patient Services Representative (PSR) when necessary.

Patient Care Coordinator Job Responsibilities

• Coordinates patient access to both the outpatient BH center and psychiatric inpatient program (PIP) by communicating information about referrals to the Director of BHS or RN Navigator
• Performs as a Patient Service Representative (PSR) as needed
• Assists with scheduling of appointments for services, including prescriber appointments, group therapies, and other services, at the discretion of the Director of BHS
• Maintains responsibility for daily service and billing logs for provider(s) in PIP and EMHS service lines and assists Lead patient services representative (PSR) with outpatient logs; Reviews trends in provider productivity and reports findings to Director to maximize utilization of services
• Maintains DMHAS data entry for Clinical Case Management and other grants; maintains DMHAS database for entry of voluntary admissions to inpatient treatment as part of the collaborative effort with CT Dept. of Emergency Services and Public Protection (DESPP)
• Assists patients with accessing services that are recommended/ordered by DKH behavioral health providers in the outpatient, emergency, and inpatient settings.
• Provides community outreach and represents DKH behavioral health as a liaison in community sponsored events in which DKH attendance and/or participation is encouraged. These outreach opportunities are coordinated under the discretion of the Director of BHS
• Assists in other duties for all BH service lines under the direction of the RN Navigator or Director of BHS

Patient Care Coordinator Education And Experience Requirements

• Bachelor’s degree or equivalent preferred. Education in psychology, social work, nursing, or a related field, and/or post-graduate education in a similar field is preferred.
• Medical terminology/keyboarding skills preferred.
• 2+ years clinical experience in Healthcare or comparable equivalent required.
• Experience in clerical or receptionist position preferred.

Patient Care Coordinator Knowledge, Skills, And Abilities

• Meets the physical demands of the position.
• Demonstrates ability to cope with and function under stress.
• Meets skill certification requirements for designated units.

Why Choose Day Kimball Health? The Care You Need. Close to Home.

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.

Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.

Are you ready to apply your expertise at the largest employer in northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Patient Care Coordinator and experience a culture of teamwork, professionalism, mutual respect, and, most importantly, a career that makes a difference!