IT Support Engineer

SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in over 150 countries worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region.

At SHEIN, our mission is to make the beauty of fashion accessible to all. Through our industry-leading, on-demand production model, we support a smarter, more future-ready fashion industry that adapts to the changing needs of our customers.

Learn more about SHEIN by following us at https://careers.shein.com/ and https://www.sheingroup.com.

Position Summary

We are seeking an experienced IT Support Specialist to join our dynamic team in London and provide exceptional customer service to internal IT teams, business partners, and employees. The ideal candidate will play a key role in maintaining and enhancing our IT infrastructure, ensuring compliance with corporate standards, and addressing support requests promptly.

Job Responsibilities

• Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
• Keeping asset and change management systems up to date at all times
• Enrolling and managing Windows and Mac OSX devices on Microsoft Intune
• Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
• Responsible for successful deployment and upgrades of hardware in the office
• Perform computer management and system administration activities
• Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
• Support of the following Technology: Microsoft Office products, Windows 10, Mac OSX, desktops, laptops, multi-function printers, basic LAN/WAN connectivity
• Daily communication of service business line status
• Device management and control for handheld devices
• Updating and writing Knowledge Base entries when new solutions are established
• Raising awareness of regular repeat Incidents
• Raising Problem Records for investigation
• Working along side Senior management to implement new technologies
• Virus Protection and Updates
• Security Patching for all end user devices
• Keeping all documentation and diagrams up to date and accurate
• Performing all daily checks consistently and resolving issues

Job Requirements

• Minimum of 4+years’ experience
• Bachelor’s Degree or 5 years of experience as an IT support technician
• Experience in support Mac OS
• Warm, friendly and approachable demeanor striving for top rate customer satisfaction
• Excellent analytical and problem-solving skills with a want to find and understand the problem
• Excellent verbal and written communication skills
• Be able to suggest improvements to workflows
• Organized and calm under pressure
• Be a self-starter – Be the one pushing the boundaries.
• Proactive – you can spot problems/challenges before they arise.
• Able to meet all Visa requirements for travel throughout the EU and USA
• Ability to be onsite 5 days a week

SHEIN DISTRIBUTION UK LIMITED is an equal opportunity employer committed to a diverse workplace environment.