Regional Parts and Service Manager – Delhi

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice.

Job Description:

Be a single point of contact for all aftermarket activities for the assigned region.

• Responsible for mentoring the Service Team and instil a vibrant team spirit.
• Responsible for mapping & managing Installed fleet in region. Should have good control on Territory management through own Service team as well of Channel Partners.
• Responsible for increasing PSD Revenues through promotion of different aftermarket products to customers either directly or through Channel partners. Organise Service Camps & Road shows.
• Retain existing customer loyalties and improve NPS Score. Special focus on Key customers’ satisfaction in the region
• Setting up Business Partners targets for parts and service revenues. Track Business Partners performance to ensure that they are supporting Customers as per the guidelines set out by our organisation.
• Support recruitment and training of Business Partner Service personnel thereby improving overall competency in services offered.
• Support Business Partner with suggested stocking guides as per fleet condition.
• Support in promotion and execution of Service Agreements.
• Forward customer feedback and any leads on new equipment requirements to Marketing Team
• Should have a good coordination skill with Regional Manager & Head Office supporting teams for quotation, order placement, material arrangement, invoicing and dispatch of Parts. Responsible for timely collection of payments from Customers & Channel Partners.
• Responsible for Service cost control, track utilization and ensure more than 95% efficiency on labour hours booking is achieved. Increase value added service and provide proper technical support.
• Responsible for monitoring, managing and timely resolving customer complaints. Proper documenting of Complaints with mean time to restore is maintained as per group guidelines.
• Responsible for Competence development of service engineers and Partner Service team.

Skills and Experience:

• 8-10 Years of Experience in handling Construction Machineries.
• Should be compassionate for handling team and attitude for customer service.
• Good knowledge of office tools and communications is must.

Qualifications required:

Degree or Diploma in Mechanical / Electrical Engineering

Key competencies required for this role:

The market segments cover Tunnelling for Railway & Hydroelectric Projects, Surface Quarry & Limestone Mines. The incumbent therefore must be knowledgeable about MR products/applications in these segments.

Underground Product and application knowledge pertaining to Service would be added advantage.

Location:

India, Gurgaon

The position will be active 7 days from the date of job posting.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.