Listing & Content Quality Control

• BPO Management
• Manage external BPO teams to ensure performance meets SLA, task coverage, and backlog clearance goals.
• Drive agent productivity and optimize task allocation through efficient processes.
• Policy Implementation & Process Improvement
• Implement and refine policies to improve listing quality, reduce violations, and enhance detection accuracy.
• Stay ahead of industry standards and leverage user feedback to optimize features and strategies.
• Collaborate with other business teams to integrate QC standards into features, campaigns, and projects.
• Process Optimization & Automation
• Simplify workflows and improve efficiency through process automation using tools like MS Excel (e.g., Pivot, VLOOKUP).
• Monitor and optimize cost metrics, such as cost per task and cost per 1K orders.
• Quality Control & Risk Management
• Develop internal controls to reduce violations, manage bans/deletions, and ensure compliance with policies.
• Identify and anticipate risks in policy execution and proactively address gaps.
• Data Analysis & Performance Optimization
• Analyze performance metrics (e.g., fail rate, trigger rate, violation patterns) and propose solutions for improvement.
• Use data insights to optimize policies, processes, and operational performance

Requirements

• At least 2-3 years of experience in e-commerce operations, focusing on product/content quality control and compliance management.
• Strong understanding of how QC impacts other business teams, with the ability to support feature launches, campaigns, and project control at all stages.
• Logical and optimization thinking with the ability to anticipate risks in policy and execution.
• Analytical skills to solve problems and propose data-driven improvements.
• Proficiency in MS tools (e.g., Pivot, VLOOKUP) for data analysis and reporting.
• Detail-oriented, responsible, and adaptable to changing priorities.