Customer Service Representative

Customer Service

Salary Range: $865USD – $1211USD per month

Join our growing real estate company and become a vital part of our team, supporting our multifamily property operations and ensuring top-notch tenant experience in the New York area.

What You’ll Do:

• Inbound Calls: Serve as the primary contact for tenant inquiries, providing basic information like rent balances and lease renewals. Escalate complex inquiries, such as legal or advanced collections issues, to the appropriate departments.
• Ticket Management: Oversee and manage tickets in the Manage Co system, ensuring timely responses, follow-ups, and coordination with relevant departments to resolve tenant issues.
• Basic Tenant Inquiries: Assist with lease renewals, direct tenants to submit repair requests, and confirm ticket progress for repairs and other requests.

Who You’ll Work With:

You’ll collaborate with our dynamic customer service and property management teams to enhance tenant satisfaction. As a bridge between tenants and various operational departments, you’ll ensure inquiries are handled efficiently and with care.

Who We’re Looking For:

• Customer Service Experience: At least one year of experience in a customer service role that emphasized professionalism and tenant satisfaction, preferably with experience in large companies like Verizon or Spectrum, but not required.
• Problem-Solving and Adaptability: Ability to manage multiple workflows, direct inquiries accurately, and follow established processes independently. Must retain information effectively and avoid repetitive mistakes.
• Fluent in Spanish: Proficiency in Spanish is required to communicate with Spanish-speaking tenants.
• Technical Requirement: Must have two screens to manage workflows efficiently.

Why Join Us?

• Impact: Play an essential role in improving our tenants’ experience and ensuring smooth property operations.
• Culture: Join a collaborative team that values sharp, proactive employees who bring reliability and adaptability.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon – Fri, 9:00 AM – 5:00 PM EST
• Employment Type: Full-time

How to Apply:

Click “Apply” to start your application. Help us make a difference in the tenant experience!

We are an equal opportunity employer and value diversity at our company.