Scheduler – Ortho/Spine

Southwoods Health is hiring a Scheduler for Ortho/Spine, will work at The Southwoods Executive Centre in Boardman, Ohio. Responsible for handling inbound and outbound patient calls with primary responsibility of scheduling encounters, accurately capturing patient demographic information, and verifying insurances through a pre-registration process. Often the first interaction with patients and he/she is responsible for ensuring the patient receives excellent customer service experience.

Essential Duties

• Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect caller to requested party.
• Schedule patient appointments.
• Updates patient demographics and registers patients accurately for services using insurance verification software.
• Sends physician referrals to receiving office or facility.
• Provides self-pay patients with required estimates and completes documentation for the physician’s office.
• Answer questions and provide information in person and via telephone.
• Update patient information and insurance in chart or EMR.
• Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies.
• Perform other duties as assigned.

Qualifications

• Training or courses in business office activities, computer skills, and medical terminology.
• Effective communication skills, ability to problem solve, and great attention to detail.
• Excellent customer service and de-escalation skills.
• Maintain professional demeanor at all times, strong ethical and moral principles.
• Preferred 1-2 years’ experience in Ortho/Spine

Full-time, Monday – Friday 7:30am-4:00pm.

At Southwoods, it’s not just about the treatment, but how you’re treated. #SWH

www.southwoodshealth.com