Executive/Snr Executive/Asst Manager Operations Transformation

The successful candidate will join the Operations Transformation team in the Total Mission Management (TMM) Division as a Product Owner for an operations optimisation product.

Key Responsibilities

• Support delivery of digital products that will achieve cost savings, reduce flight disruptions and improve speed to decision-making
• Work with key stakeholders to sustain change management via digital tool adoption and transformation of business processes
• Drive continuous development of digital tool in line with business requirements, by conceptualising requirements and prioritising features that will deliver business value, working with stakeholders
• Work closely with IT team on product development
• Perform investigation and troubleshooting with end-users on reported issues/bugs and work with IT to resolve these in a timely manner
• Perform testing (i.e. User Acceptance Testing (UAT), End-to-end testing) to ensure that new features are rolled out smoothly
• Ensure digital outcome metrics are met through continuous process, system improvement and user feedback
• Identify opportunities for new use cases, working closely with operational stakeholders and the IT team
• Develop optimisation use cases in SIA operations, driving project management, stakeholder engagement and product development

Requirements

• Bachelor’s Degree in any discipline.
• Experience in Agile as a Product Owner is preferred
• Confident interpersonal and communication skills with stakeholders from diverse experiences and across job grades
• Strong time and project management skills to ensure deliverables are on-time
• Exposure to optimisation and predictive modelling will be a plus, but not a pre-requisite
• Inquisitive mind and ability to think outside the box to solve business problems
• Independent worker with ability to work under pressure
• Team player