Sales Consultant

A business contributor:

1. Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans
2. Communicate high quality feedbacks to Managers (in Store)
3. Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)

A client developer:

1. Master the selling ceremony (from welcoming to after sales services) to all Clients
2. Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling
3. Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
4. Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)

A buddy and team player:

1. Demonstrate team spirit and help others improve their skills (especially towards new joiners)
2. Demonstrate autonomy and commitment to guarantee a business continuity at any time

A brand promoter (Clients):

1. Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning)
2. Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
3. Develop a deep fashion culture and awareness (products, fashion trends and competitors)

Know-how-to-be

1. Respect uniform and grooming guidelines at any times
2. Able to adapt one’s communication to each client profile
3. Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.)

A process executor:

1. Master and respect all the processes in compliance with the Store Handbook and local regulations
2. Suggest improvements for current processes to ensure efficiency and effectiveness

Profile:

• 2 years’ experience in retail sales
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills and excellent organizational skills
• Passion for luxury product with an appreciation for design.