Guest Service Representative

Job Description

Guest Services Representative

Job Description

Provide genuine, efficient and friendly service for front of house to ensure smooth operations.

Primary Responsibilities

  • Greet guests and courteously answer questions about the hotel and local area.
  • Check guests in and out in an efficient and friendly manner
  • Resolve complaints in a positive manner.
  • Answer phones, direct calls and take reservations.
  • Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
  • Manage cash handling and check cashier closings and deposits.
  • Monitor high balance guests and payments owing and take appropriate action.
  • Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
  • Be attentive, friendly, helpful and courteous to other team members and guests.
  • Wear the proper uniform at all times. Uniform must be wrinkle free, clean and neat.
  • Attend regularly scheduled meetings for front desk personnel.
  • Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
  • Follow all hotel safety policies, procedures & standards.
  • Handle other duties as assigned by Front Office Manager

Requirements

  • Must be willing to work holidays and weekends.
  • Friendly, outgoing personality and professional appearance required.
  • Hospitality experience and/or customer service experience preferred.

Positive attitude and excellent communication skills a must.

PI261686343