Customer Service Officer

Your New Company

Awarded one of the world’s most ethical companies for the last ten years, you will be part of a bank that’s all about giving back. A bank that’s wholly about their customers, you will genuinely be a part of an organisation committed to making a difference. For their employees, they value training, growth, and development. Career paths at this bank extend not only in operations, but across all areas of the business. This really is your next opportunity to start your career!

Your new role

You will join the heart of the business, in their buzzing Homebush-based contact centre working as part of a project team supporting the conversion of customers from one of their brands to another, whilst supporting all of their banking needs.

Some Key Responsibilities Will Include

• Inbound calls, secure message, email and web chat support of clients that require support with the conversion or information
• Outbound calls to clients to support with conversion
• Technical support/troubleshooting with clients while supporting the installation of the new brand’s application/internet banking
• Completion of the conversion process on our core banking system
• Troubleshoot, educate and resolve all queries for members in a positive and knowledgeable manner
• Work towards contact centre KPI’s to ensure achievement of organisational and individual goals Comply will all associated risk and regulatory policies to ensure the safety of the customers and the bank

What You’ll Need To Succeed

• Previous contact centre or customer service experience
• Exceptional spoken communication skills
• Full working rights and the ability to work a minimum of 20-24 hours per week out of Homebush
• Be able to commit to full time training
• Outstanding communication with a ‘member first’ approach
• Studying finance, business, economics, or an associated degree is preferred.

What You’ll Get In Return

• Work for one of the world’s most ethical banks – full training provided across all areas of banking
• Huge scope for development if you plan to stay long term, with opportunities to go perm
• $36.80ph + super
• Flexible roster given one month in advance, so you can plan around your study schedule
• Fantastic management, genuine fun and buzzing place to work

What You Need To Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Please click here to apply.