Job Description
Role
Support Executive
Location:
Kolkata, India
Type
Full-Time
Application Deadline
02.11.2024
About RedoQ
RedoQ is a prominent IT company, focused on delivering innovative solutions and exceptional digital experiences. We are looking for a Support Executive with 1+ years of experience to join our team and provide excellent customer support and technical assistance to our clients.
Requirements
- 1+ years of experience in a customer support or technical support role..
- Bachelor’s degree in Business, IT, or a related field.
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk, Jira).
- Basic understanding of IT systems and software applications.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
Responsibilities
- Customer Support: Provide timely and effective support to customers via phone, email, and chat, addressing their queries and concerns.
- Issue Resolution: Diagnose and troubleshoot technical issues, escalating complex problems to the appropriate teams when necessary.
- Ticket Management: Manage support tickets from creation to resolution, ensuring accurate documentation and follow-up.
- Product Knowledge: Develop and maintain a deep understanding of the company’s products and services to effectively assist customers.
- Feedback Collection: Collect and report customer feedback to help improve products, services, and support processes.
- Documentation: Create and maintain support documentation, including FAQs, user guides, and knowledge base articles.
- Collaboration: Work closely with other departments, including technical teams and product managers, to resolve customer issues and improve service quality.
Skills And Qualifications
- Support Tools: Experience with support ticketing systems such as Zendesk, Freshdesk, or Jira.
- IT Knowledge: Solid understanding of IT concepts, software development, and related technologies.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Excellent problem-solving and analytical skills.
- Customer Service: Proven ability to provide exceptional customer service and support.
- Time Management: Ability to handle multiple tasks and manage time effectively.
Preferred
- Technical Certifications: Relevant technical certifications or training in IT support or customer service.
- Advanced Troubleshooting: Experience with advanced troubleshooting of software or hardware issues.
- CRM Systems: Familiarity with CRM systems and their integration with support functions.
- Bilingual Skills: Proficiency in additional languages is a plus.
- Industry Experience: Experience in the food industry is a plus.
Application Process
Interested candidates should submit their resume, portfolio, and a cover letter detailing their relevant experience to