AI Training Specialist

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story – https://youtu.be/GinyJ-abWJs

About The Job

IntouchCX is seeking a remote AI Training Specialist to design, develop, and deliver engaging training programs that empower corporate employees to effectively leverage AI tools in their day-to-day workflows. The ideal candidate will possess strong instructional design capabilities, a deep passion for emerging AI technologies, and a clear understanding of how AI can be applied to streamline business processes across all departments.

Working under the guidance of the Head of AI Strategy, you will independently create and deliver weekly, department-specific training seminars for teams across our enterprise. You will also develop and produce recorded video tutorials and instructional materials to help employees integrate AI solutions into their daily tasks, thereby optimizing efficiency and driving innovation throughout the organization.

Work Environment, Culture, & Growth

• IntouchCX offers a flexible remote work opportunity and occasional on-site collaboration days.
• We believe in a culture of continuous learning and innovation, providing access to ongoing professional development opportunities, conferences, and AI-focused communities.
• The AI Strategy Team is a small but expanding team that operates at the intersection of cutting-edge AI advancements and enterprise implementation.

As an AI Training Specialist, You Will…

• Design & Development of AI Training Programs
• Create engaging, interactive learning materials (presentations, e-learning modules, videos) specifically tailored to various departments and workflows.
• Present (live) engaging and interactive training sessions using a variety of instructional methods, such as presentations, demonstrations, and hands-on activities.
• Collaborate with subject matter experts to ensure the accuracy, relevance, and timeliness of AI-related content.
• Coordinate with department heads to identify key areas to focus on.
• Weekly Department-Specific Training Seminars
• Plan, schedule, and facilitate training sessions that address each department’s unique AI needs and workflows.
• Deliver virtual seminars to accommodate diverse learning preferences and geographic locations.
• Video & Content Creation
• Produce recorded video tutorials, step-by-step guides, and best-practice documents to serve as ongoing resources for employees.
• Continuously update and maintain a library of training assets to reflect new technologies and organizational changes.
• AI Tool Implementation & Integration
• Provide hands-on support during the implementation phase, ensuring employees can effectively adopt and utilize AI tools in their roles.
• Evaluation & Continuous Improvement
• Measure and analyze training effectiveness through surveys, assessments, and performance metrics.
• Use feedback and data insights to refine training techniques, materials, and strategies for maximum impact.
• Stay current with emerging AI trends, tools, and best practices to inform the evolution of training programs-
• Collaboration & Stakeholder Engagement
• Work closely with the Head of AI Strategy and cross-functional teams to align training initiatives with broader organizational objectives.
• Communicate progress, successes, and challenges to key stakeholders, recommending adjustments to meet business needs.

As an AI Training Specialist, You Need…

• Post-secondary degree or equivalent.
• Experience designing and delivering engaging technical or AI-related training programs.
• Understanding of AI concepts (GenAI, machine learning, NLP, predictive analytics…) and commonly used AI platforms/tools (ChatGPT, Google Gemini, Cursor…).
• Proven track record of creating engaging training materials for diverse audiences.
• Excellent English presentation and facilitation skills; able to break down complex technical concepts for non-technical learners.
• Self-motivated and adaptable, able to work independently under minimal supervision.
• A strong desire to accept new challenges and maintain a consistent pursuit of knowledge.
• Strong organizational skills with attention to detail and the ability to manage multiple projects at once.
• Excellent communication and interpersonal abilities, capable of collaborating across all levels of the organization.

Benefits & Additional Incentives

• Competitive salary package with performance-based bonuses.
• Comprehensive health, dental, and vision coverage.
• Generous vacation and personal leave policies to support work-life balance.
• Access to cutting-edge AI tools and platforms, with a dedicated budget for professional development and certifications.