Customer Service Representative

Location: San Antonio, TX

Department: Customer Support

Reports To: Customer Service Manager

Job Summary

We are seeking a friendly and professional Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role is crucial for maintaining our commitment to high-quality service and ensuring customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Process orders, returns, and exchanges according to company policies.
• Maintain up-to-date knowledge of products, services, and promotions to effectively assist customers.
• Document customer interactions and provide feedback to improve service processes.
• Collaborate with other departments to address customer concerns and follow up on issues.
• Handle customer complaints with empathy, offering solutions and alternatives.
• Ensure accurate and timely order processing and delivery.
• Provide information on product features, benefits, and usage to customers.
• Assist with administrative tasks, such as maintaining customer records.

Skills And Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high-pressure situations with patience and professionalism.
• Proficiency in using customer service software and tools.
• Strong attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Positive attitude and willingness to go the extra mile for customers.