Entry Level Customer Service Assistant

Location: Philadelphia, PA

Job Type: Full-time

Reports to: Customer Service Manager

Job Summary

We are looking for a friendly and detail-oriented Customer Service Assistant to join our team! This entry-level role is perfect for someone who enjoys helping customers, solving problems, and ensuring a positive customer experience. You will be the first point of contact for customers, handling inquiries, providing information, and assisting with orders or concerns.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Provide support to the sales and marketing teams by gathering customer feedback.
• Stay updated on company products, policies, and promotions.
• Assist in administrative tasks related to customer service as needed.

Qualifications & Skills

• High school diploma or equivalent; additional education is a plus.
• Excellent communication skills (written and verbal).
• Strong problem-solving and multitasking abilities.
• Basic computer skills and familiarity with customer service software (training provided).
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment.