IT Support Apprentice

• To repair and diagnose first line support for PC’s, Laptops, Printers and associated peripherals in conjunction with IT and Systems Co-ordinator and external IT Support provider
• Set up new starter equipment including and not limited to mobile phones and tablets
• Be point of contact for external IT Support provider
• Respond to, log and resolve internal support requests
• Contribute to the development and update of network systems as required
• Assist with large system upgrades, overhauls and projects as instructed
• Set up equipment for events as required including support for all Audio Visual (AV) technologies
• Support with New Starters IT induction
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Respond to any requests for information from your line management in a timely manner
• Be familiar with customer policies and processes where applicable
• To be approachable and accepting of Training requirements in relation to the role
• To maintain the skills and knowledge required to perform the role to the required standard
• Must be able to embrace new technologies and adapt to change
• Company asset logs to be maintained
• Keep up to date with industry standards and offer recommendations based on best practice
• Scanning, filing (electronic & hard copy) & issuing documentation as appropriate
• Support with invoice and spend reconciliation
• Working in strict compliance with Health and Safety Risk Assessments and Methods Statements
• Providing other general administrative support to the department
• May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

Requirements

Knowledge & Skills

• Exceptional organisational skills with very high attention to detail
• Ability to multi-task, anticipate and respond effectively to changing priorities
• Flexible, conscientious attitude to work
• High standard of written & verbal communication, with a confident & professional phone manner
• Strong interpersonal skills
• Ability to remain calm, focused & productive in a fast-paced working environment
• Comfortable working autonomously
• IT literate, with a strong working knowledge of Microsoft Excel, Word & Outlook

Training, Education & Experience

• GCSE or equivalent English (Grade 4/C Or above) Essential
• GCSE or equivalent Maths (Grade 4/C Or above) Essential

Remuneration & Benefits

Salary / Rate: £8.72 p/h

Basic Hours: Monday to Friday 09.00-17.00, 30-minute lunch break. Total 37.5 hrs per week.

Benefits

• Free on-site parking at Head Office
• Increased annual leave by service length
• Private Medical Insurance by service length
• Life assurance scheme
• Employee Assistance Programme
• Structured career development
• Regular company events
• Free on-site gym at Head Office

How To Apply

To apply for this role, please use the form above or submit your up-to-date CV to [email protected] quoting reference 04ITA0124