Executive-Handover

Functional Accountabilities:

• Contact the clients and try to take appointments to hand over their units.
• Handle all complaints and client queries receives through walk in fax, letters and e-mails and resolves their issues within specified timelines
• Liaise as client interface and main contact point throughout the physical property handover to deliver a positive client experience.
• Help the client through the property handover process once the handover legal and financial formalities are completed.
• Manage appointments with the clients for viewing/snagging and assist with any DLP warranty service request or issues.
• Follow-up with the QA team for the snag rectification and update the client and system.
• Coordinate with other departments to ensure client requirements are met and company obligations are delivered.
• Create the documents, invoices and all the paperwork regarding the handover process.
• Validate FF&E and OS&E and obtain customer sign off.
• Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.
• Inspect ready units along with the client during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
• Update client on the facilities/amenities/retail outlets available in their community.
• Hand over keys, manuals and other relevant documents to clients after verification of the necessary documents.

Policies, Systems, Processes & Procedures:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.

Continuous Improvement:

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction

Reporting:

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.