Level 1 and 2 Support Desk Engineer
Job Description
About The Role
We are looking for a motivated Level 1/2 Help Desk Support Engineer to join our team. If you have a passion for technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Provide Level 1 and 2 technical supports via phone, email, and remote access
- Troubleshoot hardware, software, and network issues
- Set up and maintain support office and frontline user accounts, email, and permissions
- Assist with system upgrades, patches, and installations
- Document technical issues and resolutions in the ticketing system
- Deliver excellent customer service and escalate complex issues when required
- First point of contact with existing vendors
About You
- Experience working in a business with large volumes of frontline new user registrations is highly advantageous
- 1-2 years of experience in an IT support role (or relevant qualifications)
- Strong knowledge of Windows operating systems
- Experience with Microsoft 365, Active Directory, and remote desktop tools
- Understanding of networking basics (DNS, DHCP, VPN, Wi-Fi)
- Excellent problem-solving and communication skills