Lending Products Officer

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Role Involves

• Positioning the Bank’s lending solutions suite for sustainable growth
• Managing the performance and profitability of lending products
• Overseeing lending product processes and governance
• Disseminating lending product knowledge
• Executing lending strategy

Responsibilities Also Include

• Working with stakeholders to implement the lending business strategy
• Collaborating with strategic partners to enhance customer experience for digital lending solutions
• Leading the development, design, and implementation of lending solutions
• Maximizing service adoption and improving product offerings
• Ensuring compliance with regulations and gaining an in-depth understanding of customer needs.

Deadline: 2025-02-17

Category: Operations/Governance

Subsidiary: HFC

Principle Accountabilities

Financial

• Maximize net interest income from the portfolio.
• Manage and grow the non-funded income line and minimize revenue leakage from lending solutions.
• Digitize processes to minimize costs

Strategic Product Planning and Management

• Work with stakeholders to align with business goals, and create profitability metrics for products.
• Lead the transition to digital lending product delivery.
• Monitor market trends and conduct competitive analysis to drive innovation in the online customer journey.
• Provide ongoing support and training to bank staff on new systems and products.
• Manage relationships with third-party partners and oversee service-level agreements.
• Develop and implement the strategy for Digital Lending Products in partnership with key stakeholders.
• Support the implementation of credit card solution
• Drive digital lending uptake.

Internal business processes

• Conduct quarterly Branch and channel visits to ensure “best practice” is consistently delivered.
• Develop clear product guides for lending products to ease communication and management of products.
• Control and periodically check operational risks and workflow
• Develop robust customer-centric processes that improve the turnaround time of service delivery
• Drive the system towards service quality standards in an efficient operation where risks are well controlled.
• Ensure compliance with internal/external regulatory policies, procedures, and guidelines.

Customer Acquisition

• Establish feedback systems for lending products.
• Provide feedback on asset product sourcing.
• Support RM teams’ sales efforts.
• Review and manage customer portfolio for growth.
• Develop bank growth strategies.
• Coordinate marketing and distribution strategies for lending products.

Key Competencies and Skills

Technical Competencies

• Problem analysis and solving
• Organizational and planning skills
• Judgment and decision-making skills
• Attention to detail
• Negotiating skills
• Creativity
• Writing skills

Behavioural Competencies

• Communication skills
• Goal driven and results oriented
• Customer orientation
• Presentation skills
• Interpersonal skills
• Proactive initiator

Minimum Qualifications, Knowledge And Experience

Education

• Bachelor’s Degree

Professional

• Training in various Banking operations
• Training in Various product development and management
• Training in credit risk policies and processes

Desired Work Experience

• 3 years of experience with at least 2 years’ in product development in a financial service environment.
• Metrics-driven: Strong analytical and synthesis skills, including the ability to absorb and process large amounts of data into actionable information.
• Knowledge of marketing principles and practices.
• Knowledge of business and management principles and practices.
• Project management skills.
• Proficient in relevant software applications.