Level 1 Helpdesk Supporter

About Us

ThomasLloyd Climate Solutions (“Group”) is a leading clean energy and technology group, which aims to work towards a net-zero world. The Group, whose origins date back to 2003 was formed to address the growing global need for comprehensive integrated decarbonisation solutions. ThomasLloyd Climate Solutions aims to offer an end-to-end energy transition service worldwide from a single source, providing bespoke emission reduction and active carbon removal solutions rather than disparate individual products and services. Headquartered in Switzerland, our 1200+ employees across 36 locations develop, finance, construct, operate and manage climate solutions globally with a focus on the high-growth Asia-Pacific Region. Through our growing portfolio of climate solutions ranging from state-of the art renewable power generation and storage, green fuels, smart energy infrastructure to high-quality decarbonisation and climate finance offerings we help governments, companies and private consumers around the world accelerate their transition to Net Zero.

Your Role

As a Level 1 Helpdesk Supporter, you will be a key member of the IT Infrastructure team, providing first-line IT support to internal stakeholders. You will be the first point of contact for IT incidents and service requests, ensuring smooth day-to-day business operations. In your role, you will provide effective troubleshooting across all stakeholder levels while providing excellent customer service with a proactive approach.

This role reports to the Head of IT Infrastructure and will be based in Zurich.

Your Responsibilities

• Act as the first point of contact for IT support requests via ticketing system, phone, or in person
• Provide Level 1 troubleshooting for hardware, software, and network issues
• Escalate unresolved issues to Level 2 support as needed
• Set up and configure Windows and macOS devices for new employees
• Manage user accounts, access permissions, and password resets within Active Directory and M365
• Assist with onboarding and offboarding processes (device setup, access management)
• Maintain IT asset inventory and update documentation
• Provide basic support for Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.).
• Support Windows domain environments (user authentication, group policies, network drives)

Your Experience & Qualifications

• 1-3 years of experience in an IT support role (helpdesk, desktop support, IT technician, etc.) within a fast-paced environment
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) or equivalent experience
• Strong experience with Windows 10/11 and macOS environments
• Familiarity with Microsoft 365 applications and Windows domain environments.
• Basic understanding of networking concepts (IP addressing, DHCP, VPN, firewalls)
• Experience with Proxmox, virtualisation, or PowerShell scripting would be a plus
• Strong communication skills to effectively interact with within the department and the business
• Fluent verbal and written communication skills in English, German skills would be a plus.

Our Values

Being passionate, curious, agile and courageous are values that we embrace every day to guide our behaviours and decisions.

Equal Employment Opportunities

ThomasLloyd Climate Solutions is an equal opportunity employer and we provide equal opportunities to all existing employees and applicants. We are proud of our diverse backgrounds inclusive of race/ethnicity, gender identity, sexual orientation, disability, age, social and educational background. At ThomasLloyd Climate Solutions everyone contributes something unique and distinct, which helps us to make a positive impact on the world we share.  

Are you ready to make a real impact?

Get to know us better by visiting our careers page and following us on LinkedIn.