Senior Scrum Master / Agile Coach

Location: Colombo, Sri Lanka and Muscat, Oman

Job Type: Full-time

Experience: 5+ years

About Us:

OSOS is a dynamic and innovative company leveraging cutting-edge technologies to deliver exceptional products and services. We are seeking an experienced Senior Scrum Master / Agile Coach to join our team in Colombo or Oman.

Job Summary:

We are seeking an experienced Senior Scrum Master / Agile Coach to lead and mentor multiple Agile teams. The ideal candidate will have a deep understanding of Agile principles, hands-on experience in managing Scrum teams, and strong expertise in JIRA administration, Agile reporting, and Release Management. The candidate should hold an Agile certification from a well-recognized organization (e.g., Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), PMI-ACP, ICAgile Certified Professional, etc.).

Key Responsibilities:

Scrum Master Responsibilities

• Facilitate and coach multiple Scrum teams to deliver high-quality products.
• Guide teams in Scrum, Kanban, SAFe, and other Agile frameworks, ensuring adherence to Agile principles.
• Remove impediments and foster a culture of continuous improvement.
• Facilitate Scrum events (Daily Standups, Sprint Planning, Sprint Reviews, Retrospectives).
• Ensure Agile best practices are implemented effectively across teams.
• Work closely with Product Owners and Engineering teams to refine and prioritize the backlog.

Agile Coaching & Transformation

• Act as an Agile coach, mentoring teams and leadership on Agile adoption and best practices.
• Drive Agile maturity assessment and continuous improvement initiatives across teams.
• Conduct Agile workshops and training sessions to upskill team members.
• Advocate for a culture of collaboration, self-organization, and accountability.
• Partner with stakeholders to scale Agile methodologies and align with business objectives.

JIRA & Agile Tooling Expertise

• Deep expertise in JIRA administration, workflows, automation, dashboards, and reporting.
• Customize JIRA boards, sprint planning, and backlog grooming to optimize team performance.
• Define and implement JIRA-based Agile metrics, velocity tracking, and performance analytics.
• Train teams and leadership on JIRA best practices and Agile reporting (burndown charts, cycle time, lead time, etc.).
• Optimize JIRA Service Management (JSM) and integrations with DevOps tools.

Release & Delivery Management

• Collaborate with Engineering and Product teams to define and execute release management strategies.
• Manage release planning, deployment coordination, and release tracking.
• Establish CI/CD pipelines, version control strategies, and automation integration in Agile workflows.
• Ensure smooth and predictable releases through continuous delivery best practices.
• Work closely with DevOps and QA teams to improve release stability and production readiness.

Stakeholder & Cross-Team Collaboration

• Work with leadership to improve organizational Agile capabilities.
• Collaborate with Engineering, Product Management, and Delivery teams for seamless execution.
• Manage cross-team dependencies and promote Agile best practices across the organization.
• Track and communicate key Agile metrics to measure team performance and Agile adoption.

Required Qualifications & Skills:

• Experience: 5+ years as a Scrum Master, Agile Coach, or similar role managing multiple teams.
• Agile Certifications (any one or more):
• Certified Scrum Professional (CSP)
• SAFe Program Consultant (SPC)
• PMI Agile Certified Practitioner (PMI-ACP)
• ICAgile Certified Professional (ICP-ACC or equivalent)
• Scrum Alliance Certified Team Coach (CTC) or Certified Enterprise Coach (CEC)
• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe, LeSS, Nexus).
• Expertise in JIRA administration, dashboards, reporting, and automation.
• Deep experience in Release Management and CI/CD best practices.
• Strong stakeholder management and communication skills.
• Hands-on experience in Agile coaching, training, and mentoring teams.
• Experience working with Agile tools like JIRA, Azure DevOps, Confluence, and Rally.

Preferred Qualifications:

• Experience in Agile transformation at the enterprise level.
• Background in software development, product management, or IT project management.
• Strong technical understanding of DevOps, CI/CD, and Agile engineering best practices.
• Engage in rollout of Agile frameworks (DA, SAFe or Scrum)