Remote Client Success Specialist (Bilingual Preferred) | WFH

Join our dedicated Business Services Team as a Client Success Specialist, where you will play a vital role in enhancing early childhood programs and creating a significant impact on the lives of children. This remote position offers the opportunity to engage with childcare programs, directors, and key personnel, providing expert guidance and ensuring optimal usage of our shared services products and resources.

Key Responsibilities

• Deliver outstanding support to early childcare programs by offering detailed product and service information, troubleshooting challenges, and ensuring client satisfaction.
• Facilitate training sessions on our product offerings for childcare program directors and staff through both webinars and in-person engagements.
• Aid in the creation and upkeep of training materials relevant to both online and physical sessions.
• Support the onboarding process for clients, focusing on retention efforts and the implementation of new services.
• Maintain precise records within reporting databases and generate comprehensive product and service reports.
• Cultivate and sustain robust relationships with clients and stakeholders, offering consistent feedback and support.
• Adhere to project objectives, policies, and performance standards to ensure success.
• Follow up with clients, team members, and leadership to guarantee seamless operations and address any concerns.
• Assist in technology updates, product enhancements, and quality assurance testing.
• Collaborate with internal teams on diverse initiatives.
• Provide translation support as needed.
• Utilize CRM tools to document client interactions and effectively track support efforts.

Required Skills

• Bilingual proficiency in English and Spanish, with strong written and verbal communication in both languages.
• Detail-oriented individual with excellent organizational abilities.
• Quick learner capable of adapting to new software systems.
• Strong time management skills and an adeptness at prioritizing tasks effectively.
• Experience in project and product management with a proven history of meeting deadlines.
• Independent problem solver with resourceful thinking and exceptional follow-up skills.
• Analytical mindset with a logical approach to tackling challenges.
• Ability to thrive in a fast-paced environment and adapt to change.
• Strong communication and collaboration skills across various teams.

Qualifications

• 1-3 years of experience in customer service, data entry, or product training.
• Proficiency in Microsoft Office Suite.
• Familiarity with cloud-based applications and various operating systems.
• Experience with CRM tools and the ability to navigate multiple browsers, tabs, and digital workspaces efficiently.

Career Growth Opportunities

This position presents opportunities for professional development through the maintenance of training materials, conducting training sessions, and collaboration with internal teams, paving the way for career advancement within our organization.

Compensation And Benefits

• Competitive benefits package, including medical, dental, and vision coverage.
• Company-paid life insurance.
• 401(k) plan with company matching.
• Paid vacation, personal days, and holidays.
• Employee assistance programs for additional support.
• Flexible remote work options available.

Why Join Us?

This role offers a unique opportunity to be a key player in supporting childcare providers while making a lasting difference in early childhood education. If you are passionate about this mission and possess the necessary qualifications, we encourage you to apply today!

Employment Type: Full-Time