Executive – Transport Operations – Rail & Inland Terminals – Panipat

Primary position objectives:

• To track movement of vehicles
• To communicate with drivers and supervisors for timely placement.
• Maintain database of drivers and supervisors
• Continuous communication with transport/operations/private yard officials
• Periodic updates to CS team for further communication to customers.
• Escalate critical matters for immediate resolution
• Adhere to established SOPs and SOP to be reviewed from time to time.

Position Impact

• Customer satisfaction
• Operational requirements
• Employee engagement
• Operations productivity
• Process Excellence and Cost Optimization.
• Inter/Intra/External dept communication and relationships
• Safety & Sustainability

Key Responsibilities

• Responsible for smooth movement of vehicles.
• Ensure timely gate in and gate out operations.
• Ensure to prepare various reports & sharing with concerned in time.
• Ensure to bring efficiency in operations by providing best timely service to customers.
• To have zero customer complaints.
• Cost saving initiatives.
• To maintain relationships with internal employees as well as with external vendors.
• To follow strictly the SOPs
• Ensure timely loading/unloading of Train.
• Maintaining Customer Level Operations SLA
• Maintaining HSE Standard and submission of reports
• MIS and Productivity Monitoring.
• Efficient asset utilization and route planning.
• Vehicle scheduling and dispatch.
• Real-time vehicle location tracking. Receiving the email information from Customer Service Desk regarding Dispatch schedule and vehicle planning in consultation with Managers.
• Preparing movement documentation, coordinate allocations of containers.
• Responsibility for preparing daily basis reports Outward, Inward, Reached, Holding, En-route Break down, Offloading of vehicles.
• Coordinating with Customer Care/tracking cell department.
• Responsibility for GR receiving and preparing GR reports.
• Coordination with drivers.
• Coordination with customers for early release & offloading their vehicles.
• Monitoring at other yards where our vehicles are loaded and offloaded.
• Coordination with Exim cell and customer service for every handing/taking over of documents for transport planning.
• Coordination with SIC for loading/unloading of vehicles inside the yards.
• MIS preparation and Record Keeping.
• Cash, Diesel and Fast Tag Management.
• E- Way Bill Management.

Qualifications & Competencies

• Good Communication skills, patient and proactive
• Ready to work in shifts.
• Qualification – Graduate.
• To have very good knowledge of word, excel & PPT as well as software.