NOC Engineer – L1

@Uptime provides white-label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers.

This role is supporting a US MSP – Eastern time (2pm / 3pm SAST start time).

Role Details

Duties and Responsibilities:

• Client Network Monitoring and Maintenance
• Diagnose and resolve hardware, software, and network issues
• Escalate unresolved problems to higher-level technicians or engineers
• Assist in updating and patching systems to minimize vulnerabilities
• Complete and Articulate Customer Network Audits
• Create Client Infrastructure Documentation
• Respond to network or system outages, service degradations, and critical failures
• Document incidents, resolutions, and steps taken in ticketing systems
• Maintain logs of network and system performance.

Minimum Qualifications

• 1-3 years of experience in network monitoring, technical support, or systems administration
• Certifications – CompTIA Network+ or Cisco CCNA
• Knowledge of networking protocols (TCP/IP, DNS, VPN
• Strong analytical and problem-solving abilities
• Ability to work in a high-pressure environment and prioritize tasks
• Basic network troubleshooting skills
• Experience with Windows OS Benefits Pack

What can Uptime offer you?

• Flexible hybrid/remote working patterns.
• Access to company-funded training and development opportunities.
• Cross-border collaboration with leading MSPs and colleagues in the UK, Sri Lanka, SA, New Zealand & the US.
• Learning and exposure to the latest technologies.
• A workplace that’s committed to diversity, equity, inclusion and belonging to a culture.