Call Center Agent
Job Description
Department: Singnala
Location: Houston, TX
Compensation: $17.50 – $26.00 / hour
Description
Call Center Agent Job Description
Location: Houston, TX
Overview:
Singnala We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing top-notch service that reflects our company values. In this role, you will engage with a diverse clientele, understanding their needs and ensuring a positive customer experience.
Key Responsibilities
Responsibilities:
- Handle incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
- Maintain a positive and empathetic attitude toward customers at all times.
- Document customer interactions and update records in the company database.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education or certifications related to customer service are a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal communication skills with strong interpersonal abilities.
- Ability to listen actively and empathize with customers’ needs and concerns.
- Proficient in using computer systems and contact center software.
Benefits
Benefits:
- Competitive salary: $17.50 – $26.00 hourly (based on experience).
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Professional development and growth opportunities.