Client Implementation Project Manager

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

What the job involves

The Client Onboarding and Maintenance team is ultimately responsible for maintaining positive customer relationships. You will manage projects with our customers, such as system implementations. You will need to maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions for their needs. You will be at the forefront of serving as the voice of the customer and advocating ways to improve the Hayden AI solutions to product management, engineering, and operations. We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.

Responsibilities

• Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.
• Effectively communicates project targets and goals to all relevant stakeholders in a timely and clear manner.
• Coordinates the resolution of complex issues and questions with Engineering.
• Tracks project milestones and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
• Manages all contract requirements to completion.
• Efficiently manage the customer and internal resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools.?
• Serves as the point of contact for customers and systematically track and address all customer questions and requests.
• Uses the implementation playbook to guide process for implementing and integrating with additional customers.
• Trains clients on Hayden AI software.
• Proactively engage customers through regular touchpoints to deliver insights around customer engagement.
• Establish, implement, and maintain an effective Project Plan to ensure all deliverables are met and the Project is on schedule.
• Provides the department with leadership to support critical initiatives.
• Support Quality Organization to Implement methods to inspect, test and evaluate products, ensuring that products adhere to quality standards.

Qualifications

• Bachelor’s degree, PMP and/or related project management certifications preferred.
• Ability to travel, must be able to report to SF office 3/week.
• 5+ years of experience in customer-facing project management with customer- relationship responsibilities.
• Proven leadership/team management skills with the ability to optimize team performance and development (Growth Mindset approach).
• Excellent analytical and problem-solving skills.
• Hands-on approach in taking charge of issues and seeing them through to resolution.
• Experience in Public Transit, Government or similar industries preferred.
• Ability to operate under deadlines while still meeting standards.
• Excellent verbal and written communication.

Benefits And Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• 401(k) with 3% company matching
• Unlimited PTO
• Daily catered lunches in our San Francisco office

At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.

Compensation Range: $115.1K – $135.4K