Radiology Scheduling Clerk

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

The Radiology Scheduling Clerk is responsible for receiving and directing all incoming phone calls to the department, acts as first line of contact for callers, visitors and patients, reviews and processes incoming orders, schedules various exams not scheduled by Centralized Scheduling.

A caregiver in this position works nights, 10:30pm—6:00am.

A Caregiver Who Excels In This Role Will

• Distribute Cleveland Clinic AGMC Notice of Privacy Practices and Patient Rights/Responsibilities documentation to patients for compliance.
• Provide assistance, education, and direction to all who seek help.
• Work in Multiple Systems: Radiology Information System, EPIC, FormFast, Order Facilitator, AGMC Portal (to obtain lab results), Hospital Information System (EPIC) and Multiple Paging Systems.
• Cross train to work at multiple workstations. (Inpatient, Outpatient and Scheduling).
• Review orders for accuracy including the correct patient billing and medical record numbers.
• Process all outpatient and inpatient orders coming into the department. Reviews for appropriateness and processes per department policy and procedures.
• Enter all procedure exam codes into the Radiology Information System according to modality specific criteria. (Diagnostics, Nuclear Medicine, MRI, CT Ultrasound, Interventional, and PET Scan.
• Complete all necessary paperwork and document all required information appropriately.
• Scan physician orders into EPIC upon patient arrival.
• Research, obtain, and document all necessary lab results needed for patient procedures.
• Coordinate and prioritize all paging activities to inform appropriate caregivers of Today, ASAP and STAT patient orders.
• Schedules STAT outpatient procedures according to policy and procedure. Provide timely notification to appropriate technologist.
• Schedule complicated procedures not handled by Centralized Scheduling.
• Prepare daily Fluoro schedules according to policy and procedure.
• Print daily schedules and work in advance to arrive procedures in the Radiology Information System (RIS) System after patient registration.
• Prepare pre-procedure packets and/or print worksheets according to the specific procedure and modality.
• Notify on-call caregivers and physicians of STAT patient orders when applicable. Documents all communicates in ledger for accreditation (TJC, Trauma, CMS) compliance.
• Complete daily reconciliation (in RIS) of cancelled and on-hold inpatient procedures.
• Maintain printers, fax machines and copiers with appropriate levels of stock. Notify appropriate personnel if equipment is malfunctioning.
• Other duties as assigned.
• Complete mandatory education and training to maintain organization and department-specific competencies and requirements.

Minimum Qualifications For The Ideal Future Caregiver Include

• High school graduate or equivalent.
• Can communicate effectively with physician’s patient families and co-workers.
• Knowledge of basic computer and Windows applications.
• Must have exceptional customer relations skills.

Preferred Qualifications For The Ideal Future Caregiver Include

• Previous front desk experience.
• RIS (Radiology Information System) experience.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements

• Ability to either sit or stand for long periods of time, depending on the task at hand.
• Manual dexterity sufficient to operate computers and common office equipment.
• Requires audible speech and hearing, normal or corrected vision.

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.