Business Data Analyst

Job responsibilities include, but are not limited to, the following:

• Understands business needs, and guides colleagues in Salesforce built-in reporting and/or self-serve reporting tools if business needs can be catered before collecting requirements for report development by Reporting & Analytics team.
• Educates self with business process and business operating systems screen flow navigation by meeting with business stakeholders and SMEs.
• Gathers reporting requirements by understanding business needs that do not fit into Salesforce built-in and/or service tools; writes DevOps stories with specifications along with supporting sample templates and documentation.
• Acts as a liaison between non-technical business users and technical report developers bridging communication.
• Discusses requirements with developer to ensure seamless development process.
• Tests and audits to ensure reports are developed according to specifications.
• Works with business user testers to ensure their needs are met followed by production deployment.
• Evaluates defective reports and triage business user questions and concerns based on change requests.
• Assists in self-serve reporting tools requirements gathering, development and testing.
• Manages and reviews Service Request tickets.
• Responsible for business documentation as required by the standard protocol.
• Perform other duties as assigned.

Requirements

The ideal candidate will meet the following requirements:

• High school diploma or GED
• Associate’s or Bachelor’s degree in a related Technology field preferred
• Three (3) or more years of experience in business analysis
• Relocation Industry experience preferred
• Experience in analyzing Power BI paginated reports, charts, graphs, and dashboards with drilldown capability.
• Ability to analyze complex reports and identify challenges to improve output
• Basic Excel-based analytical skills to analyze data
• Proficient understanding of Salesforce built-in reporting
• Strong verbal and written communication skills; ability to effectively communicate complex technical concepts and ideas in a non-technical, simple manner across different levels of an organization
• Ability to translate business needs into plain language requirements
• Ability to work independently, and under the pressure of deadlines
• Detail oriented and have ability to follow team processes
• Strong technology skills including proficiency with Excel, and an interest in learning new tools
• Proven ability to develop quality ad-hoc reports using in-house tools and analyses with minimal direction
• Advanced business analytics skills and ability to translate data to business contexts
• Excellent math skills
• Strong research and analytical/decision making and problem-solving skills
• Basic SQL querying knowledge to read the data from the database for any ad-hoc business requests