Program Coordinator- Virtual Outpatient

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully.

Job Summary:

The Program Coordinator (PC) at Lightfully outpatient facilities provides direct assistance to program leadership specifically assisting the Program Manager in providing leadership, and guidance to Client Care Technicians, as well as in managing schedules, communications, and reporting. Importantly, the Program Coordinator serves as a leader to Client Care Technicians and will play an integral role in the achievement of program goals and creating and sustaining Lightfully Behavioral Health clinical mission and employee culture

Major Responsibilities:

This list should not be seen as comprising the totality of PC responsibilities, but instead serve as a framework for the general expectations of the role which could be expanded upon as necessary to serve program needs.

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Supports clients physical and psychological safety.
• Completes accurate and timely documentation of observations during groups.
• Guides, trains, and reviews CCT documentation in conjunction with Program Manager to ensure timely and accurate reporting of program events.
• Completes and submits program related reporting to program, and senior leadership staff.
• Assists with the scheduling of CCT, and fills-in as needed when direct-care staff are not present; Assumes duties of staff who are not present as appropriate to meet program goals.
• Provides guidance, and leadership to CCT in a motivational and encouraging fashion with a focus on creating and maintaining an inclusive, collaborative, and welcoming work environment.
• Coordinates and leads on specific projects as assigned by Program Manager.
• Conducts client admissions and discharges as outlined by LBH policies and procedures.
• Attends meetings and training as assigned ensuring proper documentation and reporting to program leadership.
• Contributes to a positive, productive, and accepting work environment, treating all staff, and clients with respect, dignity, and empathy.
• Provides one-on-one assistance to clients in crisis as directed by the clinical team and the client’s plan of care.
• Assists with clients in a pleasant, professional, and efficient manner. Seeks assistance of licensed staff when needed.
• Leads/Co-leads and facilitates groups (as appropriate to licensure).
• Maintains a professional appearance and follows virtual guidelines while attending meetings, groups, or other work-related calls.
• Performs all other duties assigned by supervisor.

Specific Skills/Competencies:

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.

General Skills and Requirements:

• Able to communicate effectively in English, both verbally and in writing.
• In keeping with DSS regulations, this position…
• Must be at least 18 years of age
• Complete First Aid Training (First Aid Certificate)
• Complete required health screening, TB clearance, Criminal Record Clearance

The pay range for this role is $23.00 – $30.00 hourly!

This is an exciting opportunity to help us build something from the ground up. To be part of a dynamic team of passionate providers looking to create something exceptional and well timed in the market.