Business Transformation Analyst

PayMongo is the Philippines’ leading financial operating system, enabling businesses to accept payments, manage finances, and scale effortlessly. Over the next few years, we aim to redefine the financial landscape with innovative solutions that simplify and empower business growth.

As a Business Transformation Analyst you will report to the Business Transformation Manager in planning and implementing various business transformation initiatives. Together, you will organize and lead cross-functional teams in the execution of process improvement projects and initiatives.

You will:

• Evaluate and analyze current business practices, look for waste (rework, defects) and ways to improve productivity and customer service, reduce costs, and make the best use of company resources
• Work with various leaders and relevant stakeholders to understand existing business processes and identify gaps
• Collect data and process details to understand and establish performance and process baselines
• Survey and analyze best practices for techniques and processes
• Conduct process analysis and benchmarking
• Challenge the ways of working and status quo. Measure performance against process requirements and align improvement to performance shortfalls
• Find the best low-cost and innovative solution using improvement methodologies such as Lean Thinking and Six Sigma, conduct lean action workout sessions / facilitate brainstorming sessions to identify gaps and chart out improvement action plans
• Work closely with Project managers & provide controls with the implementation of said projects
• Develop guidelines for process improvement initiatives – Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc
• Coordinate business process improvement strategies with internal stakeholders
• Create as-is and to-be process maps. Identify the best process to be mapped with the system to improve productivity of the team
• Quantify the benefits vs established baselines and map out potential financial gains
• Craft and update various project documentation and related artifacts

You may be a fit if:

• You have at least 1-3 years prior professional experience in a process improvement role with extensive involvement in identifying & driving process improvement projects
• You are experienced in identifying problems, creating project proposals and plans, implementing projects, and quantifying benefits
• You are well-versed with root cause analysis and utilizing root cause analysis tools (e.g. Pareto, 5 Whys, FMEA, Fishbone, Scatter Plot, etc.)
• You have Lean Training or hands-on experience in identifying and driving lean projects
• You are well adept at and you enjoy front-ending stakeholder discussions and stakeholder management
• You are familiar with gap analysis and creating actionable plans and benefit quantification
• You have a technical background and familiarity with the software development life cycle (especially Agile)
• You are a detail-oriented process analyst who and thrive in work that involves process design, process flow and other forms of documentation.
• You demonstrate strong critical thinking & problem-solving skills
• You demonstrate good interpersonal and communication skills, able to work with various cross-functional teams in a project organization
• You understand theoretical concepts on quality management , Lean Six Sigma, etc
• You demonstrate the ability to conduct gap analysis, creating actionable plans and benefit quantification
• You are able to prioritize and manage time effectively

You will stand out if you have any of the following:

• FinTech Experience
• Six Sigma Training
• Formal Training on Project Management
• Quality Framework background
• Experience in Capacity Utilization Analysis and Workforce Management
• Experience in data visualization and analytics

PayMongo is a financial technology company empowering businesses to scale and thrive with powerful financial tools. We started the company in March 2019, and we are backed by Silicon Valley’s most forward-thinking investors including Y Combinator, Peter Thiel, Founders Fund and Stripe. We are looking for people with passion, grit and the integrity to help us build the future of payments.