Principal Travel Management

We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Job Description

As a part of the Enterprise Technology Services team, this role will be responsible for providing excellent customer focused service – encompassing Travel and Expense desk management, Supply Chain Management solutions and procurement management solutions

He /she will provide a highly effective, proactive, and responsive support service to internal customers, ensuring that the travel and expense services operate seamlessly on the newly enabled platform.

Key Responsibilities

• Travel and Expense
• Lead and operate the travel and expense services for the organization.
• Provide solution and process leadership for travel and expense by leading requirement gathering, solutioning, architecture, design, build, deployment, and support.
• Provide leadership to service delivery (support) teams to ensure business continuity and optimum utilization of the travel and expense solution.
• Lead business engagement for all related work in travel and expense including HR, Finance and Admin. Be the first point of contact for new projects, enhancements, and support escalations.
• Ensures industry best practices are followed in managing operations.
• Work with close collaboration with the cross functional teams including suppliers, development teams, infrastructure teams, Network support, 3rd party system providers etc
• Establish world class standards in documentation, best practices for solution maintenance, support model and project execution.
• Supply Chain Management
• Manage business engagement for supply chain-based business processes.
• Be the go-to person in the organization for supply chain management systems and business processes.
• Advise leadership on best practices and technology solutions for supply chain management.
• Build dashboards and reporting frameworks for procurement, supply chain, ground equipment management and Airport operations teams.
• Work with vendor partners, solution providers, cross functional teams etc to deliver world class services in this area.
• Support the business teams in organizational change management, test management, key user training, documentation of standard operating procedures.
• Support leadership decision making by providing key information with respect to service levels and support activities (e.g. dashboards, RAG status, SLA’s, KPI’s. risks/issues) as well as for project execution activities (e.g. Delivery dates, SDLC compliance, Defect ratios etc.)

Requirements

• 14 years of experience with supply chain processes and technology solutions.
• Should have excellent understanding of Business Processes relating to Procure to Pay (P2P), Warehouse management, ground equipment management etc.
• Should have worked on 3-4 technology implementations with large organizations.
• Bachelor’s Degree in IT, Operations, or related discipline.
• Proven ability to understand business needs, build strategic partnerships, and document and implement software solutions.
• Candidate must be aware of SCM Best practices.
• Experience managing relationships with 3rd party vendors and teams.
• Excellent verbal and written communication skills.
• Proven ability of learning new skills, technologies, and passionate about building world class solutions and solving the most complex problems.

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

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