Storekeeper

Key Responsibilities:

• Answer incoming calls, emails, and chat inquiries in a professional manner.
• Provide information about products and services to customers.
• Handle customer complaints and concerns, ensuring prompt resolution.
• Make outbound calls for follow-ups, surveys, and promotions (if required).
• Maintain accurate customer records and call logs.
• Meet performance targets for response time, resolution rate, and customer satisfaction.
• Work closely with other departments to resolve customer issues efficiently.
• Follow company scripts, guidelines, and UAE customer service regulations.
• Keep up-to-date with company policies, products, and promotions.
• Conduct telemarketing and lead generation when required.

Requirements

Requirements:

• High school diploma or Bachelor’s degree in Business, Communications, or a related field.
• 1-3 years of experience in a call center or customer service role (UAE experience preferred).
• Excellent verbal and written communication skills in English (Arabic or other languages are a plus).
• Strong problem-solving and active listening skills.
• Ability to handle high call volumes and work under pressure.
• Experience using CRM software, call center systems, and MS Office.
• Positive attitude with strong customer service and sales skills.
• Willingness to work in rotational shifts, including weekends and holidays.

Benefits

Benefits:

• Competitive salary with performance-based incentives.
• Career growth and professional development opportunities.
• Health insurance and UAE labor law benefits.
• A dynamic and multicultural work environment.