Fraud Investigator

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Job Description

Roles and Responsibilities

• Identify risks and patterns of fraud within different checkpoints of our product
• Monitor user activities on a daily basis, identify unusual/anomalous behavior, and take immediate action when necessary
• Conduct end-to-end fraud review and investigation as well as take immediate actions based on alerts, customer complaints, and other fraud reports, and–if needed–perform field investigation in a timely manner
• Escalate a case in a timely manner when required
• Document findings from investigations, analyze the case, and recommend action items and feasible improvements to minimize fraud from happening in the future
• Interact with issuing institutions and customers to validate the information, to confirm or cancel authorizations, and manage disputes
• Maintain various range of Fraud Blacklists
• Understand Traveloka products and business processes in-depth
• Compile and present report to the team on the fraud findings
• Build a network of fraud knowledge and know-how
• Be the ears on the ground on the new and upcoming fraud trend
• Provide input/ insights on fraudulent method/ behavior to be used to develop preventive and curative actions.

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Requirements

• Minimum 2 years of experience in Anti fraud, Fraud Ops, Fraud Investigations, or similar role, preferably in cards
• Strong analytical thinking and detail oriented
• Investigative and problem solving skills, supported by good interpersonal and communication skills
• Ability to multitask, prioritize, maintain flexibility in a fast paced environment
• Excellent both verbally and written English

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If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!