Non-Motor Desktop Assessor

Santam Claims has a position available for a Non-Motor Desktop Assessor within Tailored Claims Solutions AON Personal Line Claims Team, based in, Upper Lake Lane, Constantia Kloof, Roodepoort.

Job Description

The Non-Motor Desktop Assessor is responsible for coordinating and overseeing, managing, negotiating, and settling of the non-motor claims from start to end.

Key Responsibilities

• Receive claim and facilitate resolution – Desktop assessor is responsible for the full quantum and merit process.
• Receive claim after registration and make sure all details are captured.
• Contact insured and obtain any outstanding information
• Check claims history on policy to confirm previous similar losses.
• Assess claims by reviewing digital images or document received and process claims to relevant pipeline.
• Responsible for proactive identification of fraudulent cases and recovery potential.
• Investigate the merit of the claim against the information received.
• Appoint specialist i.e. Incident Manager / Service provider / Santam contractor
• Negotiate and authorize settlement of claims.
• Interact with the Police, Weather Bureau etc. to validate merits.
• Quantify the loss – determine basic, limited item identification (value and proof of ownership).
• Review and source equivalent replacement value from quotation provided by the client/ supplier.
• Make recommendations on possible rejections and refer the recommendations to claims committee.
• Discuss claim outcome with clients.
• Discuss possible rejection with client and prepare the rejection letters.
• Provide regular feedback to clients.
• Adhere Standard claims framework.

Qualifications And Experience

• Grade 12/ Matric
• An insurance qualification is recommended
• 3 years’ experience in short term claims environment with focus in commercial and personal lines
• Must be computer literate (MS Word, MS Excel and MS Power Point – Intermediate level)
• Experience with High-Net worth customer base will be advantageous.
• Good verbal and written skills

PERSONAL ATTRIBUTES

• Assertiveness skills
• Service Driven
• Attention to detail
• Good communication (verbal & written)
• Ability to easily adapt to changes
• Negotiation skills
• Good knowledge and interpretation of Personal line insurance policies

COMPETENCIES

• Client Service Orientated
• Analytical Thinking
• Information Seeking
• Solutions driven
• Drive for Results
• Organisational commitment
• Problem solving
• Teamwork and Co-operation

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.