Receptionist – Rainbow Chicken
Job Description
Role Purpose:
Ensuring that all callers and customers are taken care of and that a good business image is given to the public. Comprehensively handle the problems within the ambit of responsibility.
Required Qualification:
- Minimum, Matric/Grade 12, relevant certificate or tertiary qualification would be advantageous.
Required Experience:
- 2-3 years’ relevant experience in a similar role.
Required Knowledge & Skills
Behavior Standards
- Be brilliant at the basics.
- Face the brutal facts
- Smash the silos.
- Be curious and challenge change
Knowledge
- Excel
- Microsoft office
- Able to operate a variety of internal/external telephone and communication systems.
Skills
- Excellent interpersonal and communications skills
- Precise attention to detail Ability to multitask.
- Diplomacy when working with clients/customers/staff.
- Deadline driven and able to work under pressure.
Attributes
- Excellent phone skills
- Strong technical and office skills
- Clear and pleasing voice
Key Responsibilities:
Switchboard/Receptionist/Visitors
- Switchboard/Receptionist/Visitors
- Answer all calls in a professional manner.
- Answer the phone in the first 5 rings.
- Assist in always keeping the reception area neat and tidy.
- Ensure visitors to be attended to by staff and not roam the offices unattended.
- Always adhere to all company policies and procedures.
- Follow instructions given by the management team.
- Projects and events planning /coordinating (Do-more)
Overnight express bags/parcels
- Ensure any overnight bag/parcels to be signed and handed over to the admin department.
- Making sure all documents signed for are received.
- Responsible for the post/tea lady duties while on leave/sick etc. to assist in preparing the overnight bags going to the correct customers/depo.
KPI’s
- Compliance with company policies and practices
- Alert and vigilant always
- Strict professional manner always