Customer Support Specialist (English speaking or English+Russian)
Job Description
??????? is a cost-effective customer support service for app and game product companies. We provide 24/7 expert performance backed by technological solutions to ensure efficient operations, profound customer experience, and brand loyalty.
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Since 2012, we have created personalized solutions for projects of various sizes and complexity. We help our clients find their unique voice that fits the company image, inspire user loyalty, and make them stand out from the competition. They trust us to maintain high standards of communication and uphold the reputation of the brand.
The Role
Tasks
- Help users resolve their issues with game mechanics and app features (no calls, written communication only).
- Resolve user queries in a fast and effective manner.
- Respond to reviews in the stores (App Store/Google Play).
What We Offer
- Possibility to work remotely.
- 2×2 shift schedule.
- Career progression and realization of personal potential.
Ideal Profile
Requirements
- Fluent English (Upper Intermediate).
- Excellent written communication skills in English.
- Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
- Detail-oriented, stress resilient, ready to handle a barrage of questions.
- Ready to do a small test assignment.
What’s on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- United and friendly team