IT SPECIALIST (SYSADMIN)

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for DHA – Business & Technical Management Career Path (AcqDemo only) to recruit and appoint qualified candidates to positions in the competitive service.

Job Description

• Responsible for system installations, upgrades, problem analysis and resolution, database management, client copies, system refreshes, SAP instance configuration and performance tuning for a complex system landscape.
• Position requires leading, addressing and solving critical issues including the management of escalations and resolutions of system issues related to the major SAP applications.
• Responsible for analyzing, diagnosing and resolving computing problems related applications, system software, external or third party software, and operating systems.
• Individual will also provide installation, configuration, integration, upgrade and testing support for new projects, and maintenance initiatives for SAP systems and operating system environments.
• Utilize knowledge of operating system environments including Windows and Unix/Linux to deploy SAP and supporting 3rd party software.
• Serve as a senior subject matter expert and provide performance tuning, problem analysis and system administration for Oracle/SQL/HANA databases and related SAP modules such as ECC, NetWeaver and BW.
• Coordinates the activities of the customer/user teams working on the analysis and provides technical expertise on hardware, software.
• Applies extensive knowledge of technical for the ERP solutions to optimize the overall system environment as well as deploy new capabilities of SAP to support Army functional communities and end users.
• Maintain and sustain the ERP application (SAP environment) infrastructure/architecture on a day to day basis.
• Functional understanding of Army acquisition practices.
• Draws upon advanced system techniques to devise new ways of accomplishing work functions and to integrate functions with little or nothing in common except basic information used.
• Looks for and points out the need for major changes in organizational structure and staffing patterns based on system design and computer logic requirements.
• Develops all necessary procedures for a successful system processing of ERP application (SAP) which includes but is not limited to basic documents from which information is extracted.

Qualifications

Who May Apply:

US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify for an IT Specialist position, you must have IT-related experience demonstrating each of the four competencies listed below based on the grade level required of the position being filled: 1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail. 2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In addition to the competencies, have one year of specialized experience with the following: 1. Evaluating system software configurations needed to support Enterprise Resource Planning systems such as SAP or customized integration of business computer systems; 2. Solving technical issues related to major SAP applications; and 3. Working with stakeholders to translate needs into functional requirements or create functional and technical specification documents ensuring a comprehensive design.