Customer Care Analyst

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Customer Care Analyst

Job Description

Company Overview

MillerKnoll is a global office furnishings manufacturer committed to design excellence. Recognized internationally for creating workplace furnishings that inspire, evolve and endure. Our commitment to innovation and modern design has yielded a comprehensive portfolio of office systems, seating, files and storage, tables and desks, wood case goods, textiles, and accessories.

General Purpose

This position is responsible for the proactive ownership and coordination of orders, to service and process Customer Orders, Warranty, Revisions and Reporting. This role will support the Shared Services team to meet our customer’s needs and MillerKnoll financial/contractual requirements.

This is a fast-paced environment. Critical thinking, attention to detail and the ability to engage with internal and external customers is a must. A Customer Experience Analyst must be able to work under pressure with minimal supervision, meet deadlines and contribute to continuous improvement goals.

Responsibilities

• Facilitate discussions with internal departments and external dealers/customers to obtain the requirements necessary to rectify/process orders and update appropriate workflow databases accurately.
• Ensuring 100% fulfillment; working closely with other internal departments to ensure customer satisfaction.
• Effectively communicates, responds and resolves assigned cases within our department’s SLA, to

ensure an exceptional customer experience.

• Coordinate special order requirements.
• Other duties and reports as assigned by management.

Educational Qualification/Experience

• Bachelor’s degree in any field with a minimum of 2-3 years of order management skills are preferred.
• Experience in order fulfillment or any related activities in supporting order management functions.

Skills And Abilities

• Ability to work with limited direct supervision and track many issues/processes daily.
• Must have the ability to work in a tactful, yet firm, professional manner with internal and external customers.
• Must display high level of accuracy in work performance.
• Analytical and problem-solving skills are required.
• Must have excellent communication, written skills
• Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines.
• Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred.
• Good interpersonal and organizational skills.
• Experience working in Oracle/JDE/MySign/SAP related applications for order entry/modification.
• Willing to work in following shift: Mon-Fri 5:30 PM – 2:30 PM.
• Willing to work on a hybrid work arrangement, 3 days’ work from Bangalore office in a week and 2 days’ work from home.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].