Community Services Navigator

Action Inc. is seeking candidates that are passionate about helping others make a positive change in their lives to join our Community Services team as a Community Services Navigator.

Action Inc. is about helping people and changing lives. We’re dedicated to empowering individuals and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. Our mission is to advance economic equity and foster a thriving community on Cape Ann and beyond.

Job Summary: The Community Services Navigator will conduct intakes, provide referrals, and coordinate with partner agencies to ensure complete access to available resources for clients, particularly those in crisis situations.

Hours: Monday – Friday, 9:00 AM to 5:00 PM, NON-EXEMPT

Benefits: Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year

Duties/Responsibilities

• Assist clients in applying for available public benefits and assist with the application process for such benefits.
• Provide advocacy to clients who are facing housing denials and terminations.
• Conduct rental, mortgage, and/or utility arrearage counseling and screening for various financial resources for eligible clients.
• Respond to clients requiring immediate assistance via urgent care policy.
• Enter and update information on clients served in internal databases along with submitting paperwork to the Director of Community Services in a timely and efficient manner.
• Participate in cross-training to provide emergency front desk coverage, as needed.
• Attend and participate in departmental, organization-wide, and other meetings.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
• Other duties as needed and assigned.

Required Skills/Abilities

• Excellent customer service and interpersonal skills.
• Friendly affect and welcoming personality, with the ability to triage and respond appropriately to individuals in crisis.
• Possess a sense of urgency and be client focused in a fast-paced environment.
• Must maintain a high degree of confidentiality.
• Strong organizational skills and an ability to multitask.
• Proficient in Microsoft Office products.
• Bilingual candidates, specifically Spanish/English or Portuguese/English, strong desired.

Education And Experience

• BS degree in Human Services or three years of relevant experience.

Physical Requirements

• Must be able to lift, move and carry up to 10 pounds.

Massachusetts Criminal Offender Record Information (CORI).

Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.