Facility Coordinator (Egypt)

Implementation of CBRE workstream strategies within the account.

Main Duties And Responsibilities

Reception work

• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through

badging software. Assisting clients in finding their way around the office. Issues visitor passes and validates

parking.

• Provides personal services to employees and guests such as arrangement of local transportation, office

wayfinding, lobby appearance management, visitor volume tracking & reporting, copying, faxing, taking notes,

guest & administrative support (preparation of meeting materials), and other services as needed.

• Answering phone calls in a professional manner, and routing complaints as necessary with keeping all details

recorded accurately.

• Maintain Reception area & all common areas in a clean & tidy manner at all times.
• Receive deliveries; sort & distribute incoming mail.
• Arrange bookings needed for employees.
• Oversees and/or performs a range of diverse administrative activities for a manager or group of managers in

an assigned functional area.

• Schedules appointments; maintains calendars; and schedules and coordinates meetings, events, and/or travel arrangements, as required.
• Utilizes knowledge and understanding of operational policies and procedures to create, compose and edit

administrative correspondence and documentation.

• Serves as a central point of liaison with other functional areas and external stakeholders in resolving a variety of routine matters.
• Performs other duties as assigned.

FM Administrative Work

• Reporting & collecting databases.
• Researches, gathers and compiles data and information; prepares reports and summaries; and replies to inquiries, selecting relevant data from a variety of sources.
• Receiving client tickets and closing them on the ticketing tool.
• Purchase orders to be raised efficiently following purchasing policy.
• Invoices raised to timetable.
• Scheduling trainings that are assigned for third parties and keep them on track.
• Supporting FM team by reporting inadequate observations and in closing actions.
• ID badges creation & granting access to employees.
• Contracts renewal management & follow up.
• Financials follow up & tracking on client systems.
• Lockers management & distribution.

Person Specification and Key Competencies

Communication Skills

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying

questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond

to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively

present information to an internal department and/or large groups of employees.

• Comfortable meeting and engaging with new people.
• Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as

percentages.

EDUCATION And EXPERIENCE CERTIFICATES And/or LICENSES

• Min 2 years of experience within a Customer Service environment providing guest and reception services to

the highest standard.

• Computer literate, preferably some data entry experience